Sales Policy for ICENOVAS

Effective Date: 05/13/2025

At ICENOVAS, we are committed to providing high-quality timepieces and excellent customer service. This Sales Policy outlines our terms and conditions related to the purchase of products from our website. Please read this policy carefully to understand your rights and obligations when making a purchase from ICENOVAS.

1. Product Availability

All products listed on the ICENOVAS website are subject to availability. While we strive to ensure that all items are in stock and ready for shipment, there may be occasions when items are out of stock. In such cases:

  • We will notify you as soon as possible if an item is unavailable.

  • If you’ve already placed an order for an out-of-stock item, we will offer you the option of a full refund or waiting for restock.

2. Pricing

All prices listed on the ICENOVAS website are in GBP (British Pounds) and may be subject to change without notice. The final price at checkout will include applicable taxes and shipping fees.

  • Price Adjustments: We make every effort to ensure the accuracy of product pricing. If a pricing error occurs, we will notify you and provide the option to proceed at the correct price or cancel the order for a full refund.

3. Payment Methods

We accept the following payment methods for your convenience:

  • Credit & Debit Cards: Visa, MasterCard, American Express

  • PayPal

  • Apple Pay (if available)

  • Bank Transfers (for bulk orders)

All payments are processed immediately upon order submission. ICENOVAS reserves the right to cancel any order if there are issues with payment processing.

4. Order Confirmation

Once your order is successfully placed, you will receive an order confirmation email. This email will include the following details:

  • The product(s) purchased

  • The total cost of your order

  • The estimated delivery time

Please ensure all details are correct. If there are any discrepancies, contact us immediately to make necessary adjustments.

5. Shipping and Delivery

We offer worldwide shipping with the following estimated delivery times:

  • Domestic Shipping (UK): 5-7 business days

  • International Shipping: 7-14 business days (depending on destination)

Shipping costs are calculated at checkout based on your location and order weight.

Note: Ensure that the shipping address you provide is accurate. ICENOVAS is not responsible for delays or errors caused by incorrect or incomplete shipping information.

6. Sales Tax

Sales tax will be applied to orders according to the applicable tax laws in the customer’s region. For customers in the UK, VAT will be included in the total price at checkout.

7. Cancellations

To cancel an order, please contact us immediately at contact@icenovas.xyz or call 070 4210 2710. Cancellations are only possible before the order has been shipped. Once the item has been shipped, our return policy will apply.

8. International Orders

For international orders, please be aware that customs duties, taxes, and import fees may apply. These fees are the responsibility of the customer and are not included in the price of the product or shipping costs.

Please check with your local customs office for details on potential charges.

9. Returns and Refunds

Please refer to our Refund and Return Policy for detailed information on how to return or exchange items purchased from ICENOVAS. We offer a 30-day return policy for most products, provided they are in new, unused condition.

10. Customer Support

If you have any questions or concerns about your purchase, our products, or our policies, please don’t hesitate to contact us:

  • 📧 Email: contact@icenovas.xyz

  • 📞 Phone: 070 4210 2710

  • 📍 Address: 40 Tonbridge Rd Street, Coneysthorpe, United Kingdom