Shipping Policy for ICENOVAS

Effective Date: 05/13/2025

At ICENOVAS, we are dedicated to ensuring that your shopping experience is smooth and reliable, which includes providing efficient shipping services. Please read our Shipping Policy carefully to understand our shipping procedures, timelines, and costs.

1. Shipping Methods and Delivery Times

We offer both domestic and international shipping to ensure that our luxury timepieces reach you no matter where you are.

  • Domestic Shipping (United Kingdom): Typically, orders will be delivered within 5-7 business days after dispatch.

  • International Shipping: Orders outside of the United Kingdom may take 7-14 business days, depending on the destination country and customs processing times.

Please note that delivery times are estimates and are not guaranteed. Shipping times may vary due to unforeseen factors such as weather, public holidays, or customs delays.

2. Shipping Costs

Shipping costs are calculated based on your shipping address and the weight of your order. The total shipping cost will be displayed at checkout before you finalize your purchase.

  • Domestic shipping: Standard rates apply based on the size and weight of the item.

  • International shipping: Rates vary by country and the total weight of the package.

You will be informed of the exact shipping cost before completing your order. Please be aware that all shipping fees are non-refundable.

3. Shipping Process

Once your order has been processed and payment has been confirmed, we aim to ship your order within 1-2 business days. You will receive a shipping confirmation email once your order has been dispatched, including tracking information (if applicable).

Please note: For international orders, customs clearance may cause additional delays.

4. Order Tracking

After your order has shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment through the shipping carrier’s website.

  • Note: It may take 24-48 hours for the tracking information to be updated in the carrier’s system.

5. Address Accuracy

To avoid delays in processing and shipping, please ensure that your shipping address is accurate and complete. ICENOVAS is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

If you notice an error with your shipping information, please contact us immediately at contact@icenovas.xyz.

6. Customs and Import Duties

For international orders, your package may be subject to customs duties, taxes, and other import fees, depending on the destination country. These fees are the responsibility of the customer and are not included in the product or shipping cost.

Please check with your local customs office for further details on potential charges before placing an international order.

7. Shipping Restrictions

Due to various shipping regulations, ICENOVAS may not be able to ship to all countries. If your country is restricted or unavailable for shipping, we will notify you before your order is processed.

We do not ship to PO Boxes, military addresses, or restricted areas that are not serviced by our courier partners.

8. Delays and Lost Packages

While we strive to ensure that your order arrives on time, ICENOVAS cannot be held responsible for shipping delays caused by factors beyond our control, such as:

  • Weather conditions

  • Strikes

  • Customs processing delays

In the rare event that your package is lost or damaged during shipping, please contact us immediately at contact@icenovas.xyz. We will work with the courier company to resolve the issue and arrange a suitable solution.

9. Returns and Exchanges

Please refer to our Refund and Return Policy for detailed information regarding the return and exchange process.

10. Customer Support

If you have any questions or concerns about your shipping, please feel free to contact our customer service team:

  • Email: contact@icenovas.xyz

  • Phone: 070 4210 2710

  • Address: 40 Tonbridge Rd Street, Coneysthorpe, United Kingdom

Thank you for choosing ICENOVAS. We are committed to delivering your luxury timepieces safely and efficiently to your doorstep.