Payment Policy for ICENOVAS

Effective Date: March 14, 2025

At ICENOVAS, we strive to provide a seamless and secure payment experience for all of our customers. Below are the details of our payment policies. Please review them carefully to ensure that your payment transactions are processed smoothly.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit Cards: Visa, MasterCard, American Express, Discover
  • Debit Cards: Visa, MasterCard
  • PayPal: Secure and fast online payments
  • Apple Pay and Google Pay: Quick payment options for mobile users
  • Bank Transfers: For larger orders, bank transfers are available as a payment method

ICENOVAS uses a secure payment gateway to ensure that your personal and financial information is protected during transactions. All payment methods are processed in GBP (British Pounds).

2. Payment Security

We take your payment security seriously. All payment transactions are processed through secure, encrypted payment gateways. ICENOVAS complies with the highest standards of online security, including SSL (Secure Socket Layer) encryption to protect your sensitive information.

Please ensure that your payment details are accurate when entering them during checkout. If your payment information is incorrect or incomplete, we may not be able to process your order.

3. Payment Authorization

By submitting a payment through the ICENOVAS website, you authorize us to charge the full amount of your order, including product prices, applicable taxes, and shipping fees, to the payment method you selected. Payment must be received and authorized before your order is processed and shipped.

4. Order Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email that includes the details of your purchase, including the items ordered, total amount paid, and the shipping address. If your payment is declined or there is an issue with processing your payment, we will notify you immediately.

5. Currency and Pricing

All prices on the ICENOVAS website are listed in GBP (British Pounds). For international orders, the exchange rate may vary depending on your bank or payment provider at the time of the transaction. Please note that any currency conversion fees imposed by your bank or credit card issuer are your responsibility.

6. Sales Tax and Duties

Sales tax will be applied to orders within the United Kingdom at the applicable rate. For international orders, customs duties, taxes, and other import fees may apply upon delivery, depending on the destination country. These additional charges are the responsibility of the customer and are not included in the product or shipping price.

We recommend checking with your local customs office for more information on potential duties or taxes before placing an international order.

7. Payment Issues

If you encounter any issues with your payment or suspect fraudulent activity, please contact us immediately at contact@icenovas.xyz. We will assist in resolving the issue as quickly as possible.

ICENOVAS reserves the right to cancel or reject any order if there is a payment dispute or any suspicion of fraudulent activity associated with the order.

8. Subscription or Recurring Payments

For any subscription-based services or recurring payments, you will be clearly notified of the terms and billing cycles during checkout. By subscribing, you authorize ICENOVAS to automatically charge your payment method for the subscription period unless canceled by you before the renewal date.

9. Payment Refunds

Refunds for canceled or returned orders will be issued according to our Refund and Return Policy. Refunds will be processed to the original payment method used for the order. Please allow 5-10 business days for the refund to be reflected in your account, depending on the payment provider.

10. Customer Support

If you have any questions about your payment or encounter any issues, please contact our customer service team for assistance:

  • Email: contact@icenovas.xyz
  • Phone: 070 4210 2710
  • Address: 40 Tonbridge Rd Street, Coneysthorpe, United Kingdom

Thank you for choosing ICENOVAS. We are committed to providing a secure and efficient payment experience, ensuring your purchase of our premium timepieces is smooth and hassle-free.