Payment Policy for ICENOVAS

Effective Date: 05/13/2025

At ICENOVAS, we strive to offer a seamless, secure, and convenient payment experience. Please review the details of our payment policies to ensure smooth processing of your transactions.

1. Accepted Payment Methods

We accept a variety of payment methods for your convenience:

  • Credit Cards: Visa, MasterCard, American Express, Discover

  • Debit Cards: Visa, MasterCard

  • PayPal: Secure and fast online payments

  • Apple Pay and Google Pay: Quick mobile payment options

  • Bank Transfers: Available for larger orders

All transactions are processed in GBP (British Pounds) via a secure payment gateway.

2. Payment Security

We prioritize the security of your payment details:

  • SSL Encryption: Ensures all transactions are secure and encrypted.

  • Compliance: ICENOVAS adheres to the highest online security standards to protect your sensitive information.

Please ensure that your payment details are accurate when entering them during checkout. If any information is incorrect or incomplete, we may not be able to process your order.

3. Payment Authorization

By submitting a payment through our website, you authorize ICENOVAS to charge the full amount for your order, including:

  • Product prices

  • Applicable taxes

  • Shipping fees

Payment must be received and authorized before your order is processed and shipped.

4. Order Confirmation

Once your payment has been successfully processed:

  • You will receive an order confirmation email.

  • This email will include the details of your purchase: items ordered, total amount paid, and shipping address.

If your payment is declined or there’s an issue processing it, we will notify you immediately.

5. Currency and Pricing

  • Prices: All prices are listed in GBP (British Pounds).

  • International Orders: The exchange rate may vary depending on your payment provider. Any currency conversion fees imposed by your bank or credit card issuer are your responsibility.

6. Sales Tax and Duties

  • Sales Tax: UK orders will be charged applicable sales tax.

  • International Orders: Customs duties, taxes, and import fees may apply upon delivery. These charges are the responsibility of the customer and are not included in the product or shipping costs.

We recommend checking with your local customs office for more details on potential fees before placing an international order.

7. Payment Issues

If you encounter any issues with your payment or suspect fraudulent activity, please contact us immediately at contact@icenovas.xyz. We will assist you in resolving the issue promptly.

ICENOVAS reserves the right to cancel or reject any order if we suspect payment disputes or fraudulent activity.

8. Subscription or Recurring Payments

For subscription-based services or recurring payments:

  • You will be notified of terms and billing cycles during checkout.

  • By subscribing, you authorize ICENOVAS to automatically charge your payment method for the subscription period, unless you cancel before the renewal date.

9. Payment Refunds

Refunds for canceled or returned orders are processed as per our Refund and Return Policy:

  • Refunds will be issued to the original payment method.

  • Allow 5-10 business days for the refund to be reflected in your account, depending on the payment provider.

10. Customer Support

If you have any questions or issues related to your payment:

  • Email: contact@icenovas.xyz

  • Phone: 070 4210 2710

  • Address: 40 Tonbridge Rd Street, Coneysthorpe, United Kingdom

Thank you for choosing ICENOVAS. We are committed to providing a secure and efficient payment experience to make your purchase of our premium timepieces smooth and hassle-free.