Refund and Return Policy for ICENOVAS
Effective Date: March 14, 2025
At ICENOVAS, we strive to ensure complete customer satisfaction with every purchase. If for any reason you are not completely satisfied with your watch, we offer a simple and hassle-free return and refund process. Please read the following guidelines to understand our refund and return policy.
1. Eligibility for Returns and Refunds
To be eligible for a return or refund, the following conditions must be met:
- The item must be returned within 30 days from the date of purchase.
- The watch must be in new, unused condition with no signs of wear and tear.
- The product must be returned in its original packaging with all included accessories and documentation.
Please note: We cannot accept returns or issue refunds for products that have been altered, damaged, or show signs of use.
2. How to Return a Product
To initiate a return, please follow these steps:
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Contact Us: Send an email to contact@icenovas.xyz or call us at 070 4210 2710 to notify us of your return request.
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Return Authorization: We will provide you with a Return Authorization Number and instructions on how to send the product back to us.
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Shipping the Item: Carefully pack the item, including all accessories, and ship it to the following address:
ICENOVAS Returns
40 Tonbridge Rd Street, Coneysthorpe, United Kingdom
You are responsible for the return shipping costs unless the product is defective or the wrong item was sent.
3. Refund Process
Once we receive your returned item and verify that it meets our return criteria, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase.
Please note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
4. Exchanges
If you would like to exchange your product for a different model or color, please follow the same return process. Once we receive the returned item, we will ship the new item to you. You will be responsible for any additional shipping costs if there is a price difference.
5. Defective or Damaged Items
If your item arrives defective or damaged, please contact us immediately at contact@icenovas.xyz or 070 4210 2710. We will arrange for a free return and send you a replacement product or issue a full refund based on your preference.
6. Non-Refundable Items
The following items are non-refundable:
- Sale or Clearance items: These items are sold as final sales and cannot be returned or refunded.
- Gift cards: Gift cards are non-returnable and non-refundable.
7. Contact Us
If you have any questions regarding our Refund and Return Policy, please feel free to reach out to us:
- Email: contact@icenovas.xyz
- Phone: 070 4210 2710
- Address: 40 Tonbridge Rd Street, Coneysthorpe, United Kingdom