Sales Policy for ICENOVAS
Effective Date: March 14, 2025
At ICENOVAS, we are committed to providing our customers with high-quality timepieces and excellent customer service. This Sales Policy outlines our terms and conditions related to the purchase of products from our website. Please read this policy carefully to understand your rights and obligations when making a purchase from ICENOVAS.
1. Product Availability
All products listed on the ICENOVAS website are subject to availability. We strive to ensure that all items are in stock and ready to ship, but in the event that an item is out of stock, we will notify you as soon as possible. If you have already placed an order for an out-of-stock item, we will offer you a full refund or the option to wait for the restock.
2. Pricing
All prices listed on the ICENOVAS website are in GBP (British Pounds) and are subject to change without notice. The price displayed at the time of checkout is the final price, and it will include any applicable taxes and shipping fees.
We make every effort to ensure the accuracy of product pricing, but errors can sometimes occur. In the event of a pricing error, we will contact you to notify you of the correction and offer you the option to proceed with the purchase at the correct price or cancel the order for a full refund.
3. Payment Methods
We accept the following payment methods on our website:
- Credit and Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay (if available)
- Bank Transfers (for bulk purchases)
Payments will be processed immediately upon order submission. ICENOVAS reserves the right to cancel any order if there is an issue with the payment processing.
4. Order Confirmation
Once your order is successfully placed, you will receive an order confirmation email from us. This email will include the details of your order, including the product(s) purchased, the total cost, and the estimated delivery time. Please ensure that all information is correct. If there are any discrepancies, please contact us immediately to make necessary adjustments.
5. Shipping and Delivery
We offer shipping worldwide. Shipping times and costs vary depending on your location. The following are general guidelines:
- Domestic shipping (within the UK): 5-7 business days
- International shipping: 7-14 business days (depending on the destination)
Shipping costs will be calculated at checkout based on your location and the weight of your order.
Please ensure that the shipping address provided is accurate. ICENOVAS is not responsible for delays or errors caused by incorrect or incomplete shipping information.
6. Sales Tax
Sales tax will be applied to orders based on the applicable tax laws in the customer’s region. For customers in the UK, VAT will be included in the total price at checkout.
7. Cancellations
If you wish to cancel your order, please contact us immediately at contact@icenovas.xyz or call 070 4210 2710. Cancellations are only possible before the order has been shipped. Once the item has been shipped, the return policy applies.
8. International Orders
For international orders, please be aware that customs duties, taxes, and import fees may apply. These fees are the responsibility of the customer and are not included in the price of the product or shipping costs. Please check with your local customs office for details on any potential charges.
9. Returns and Refunds
Please refer to our Refund and Return Policy for detailed information on how to return or exchange items purchased from ICENOVAS. We offer a 30-day return policy for most products, provided they are in new, unused condition.
10. Customer Support
If you have any questions or concerns about your purchase, our products, or our policies, please don’t hesitate to contact us:
- Email: contact@icenovas.xyz
- Phone: 070 4210 2710
- Address: 40 Tonbridge Rd Street, Coneysthorpe, United Kingdom